Soft Skills Trainer

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, pregnancy, national origin/ancestry, citizenship, age, disability, marital status, military/veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Our Vision

Be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results.

Our Mission

Empower and support our employees to reach unimaginable heights while growing our business to make a global impact

As a Soft Skills Trainer, you are expected to:

• Work with training leadership and clients in planning, designing, and testing Training curricula and agendas to meet the needs of the business before launch.
• Conduct train-the-trainer sessions with the rest of the training team in any newly designed training curriculum.
• Facilitate language and soft skills training for existing staff members and newly onboarded employees.
• Collaborate with Nesting and Operations teams in evaluating the success of any training activities and interventions.
• Work with Operations in evaluating performances and identifying training-needs based on language and communications defects.
• Ensure regular progress reports are shared to key stakeholders and clients on projects.
• Have exceptional communications and presentations skills, strong emotional intelligence and accountability, and experience in an array of varied industries.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to HR@Continuumgbl.com.  Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.