Human Resource Generalist

Montego Bay, St James, JM, JMCJS12


JOB TITLE:                  Human Resource Generalist           


DEPARTMENT:          Human Resource Department       


EMPLOYMENT TYPE:             Permanent


LOCATION:                            Montego Bay, Jamaica




The position is responsible for guiding and managing the daily provision of Human Resources services, policies and programs for the company.  The major areas managed are:


  • employment and compliance to regulatory concerns
  • employee orientation, development and training
  • policy development and documentation
  • employee/Industrial
  • employee engagement
  • compensation and benefits administration
  • employee safety, welfare, wellness and health
  • employee services and counseling
  • records management


The incumbent will ensure adherence to the Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes quality, productivity standards and goal attainment.


The incumbent will coordinate the implementation of services, policies and programs through Human Resources staff; reports to the Senior Human Resource Manager; and assist and advises the Business Unit Manager(s) about Human Resources issues.





  1. Reporting Relationship


Directly to:     Senior Human Resource Manager - Jamaica

Indirectly to:  VP Human Resource – US, Jamaica & Philippines



  1. Positions Reporting to the Incumbent


Directly:                     None


Indirectly:                  None


  1. Liaises With


Internally:      All members of Staff  

Externally:     Life Insurance Companies

                        Health Insurance Companies

                        Ministry of Labour & Social Security

                        Human Resource Management Association Jamaica

                        Jamaica Employers’ Federation






  1. Qualifications/Experiences

This opportunity requires:


Degree from an accredited institution in Human Resource Management or a business-related discipline plus 2 years working experience with at least 1 year in Human Resource Management.




Diploma from an accredited institution in Human Resource Management or a business-related discipline plus 4 years working experience with at least 2 years in Human Resource Management.




A certificate from an accredited institution in a business-related discipline plus 6  years working experience with at least 4 years in Human Resource Management.


  1. Knowledge/Skills/Competencies and Abilities
  • Demonstrate knowledge and experience in Human Resource Management.
  • In-depth knowledge of Labour laws and industrial relations practices.
  • Excellent Interviewing and negotiating skills.
  • Knowledge of counseling and coaching.
  • Excellent Human Relations and Customer Relations Skills.
  • Ability to communicate effectively, both orally and in writing.
  • Leadership skills.
  • Ability to work under pressure and meet deadlines.
  • Excellent investigative, analytical, problem solving and decision-making skills.
  • Excellent planning, organizing and coordinating skills.
  • Ability to exercise initiative.
  • Excellent computer skills, with proficiency in the use of Microsoft Word,     
  • Microsoft Excel, Power Point and other related software applications.
  • Knowledge of and experience with Human Resources Information Systems (HRIS).
  • Knowledge of benefits administration (health and life insurance) and compensation
  • Ability to deal tactfully with staff, service providers and other external personnel.



  1. Innovativeness/Initiative

This position requires the incumbent to rely on a certain level of judgment, risk taking and other initiatives to solve problems and negotiate in relation to:


  • Administration of employee compensation and benefits.
  • Maintenance of the Human Resource Information Systems.
  • Industrial Relations.
  • Employee Relations.



  1. Working Pressure/Conditions


Incumbent is required to:


  • Frequently stand, walk, fetch and carry bulky documents.
  • Use a computer daily, sometimes for long and sustained periods.
  • Work beyond normal working hours, particularly to meet deadlines.




  1. Benefits Administration


  1. Supervise benefit orientations and other benefit training as needed.
  2. Assist in the administration of compensation and other benefit plans.
  3. Assist staff with any benefit issues or concerns.
  4. Answer questions regarding HR policies and procedures.


  1. Employee Relations


  1. Assist in the development and implementation of employee handbook, and new policies and procedures.
  2. Assist with the resolution of employee relations problems.


  1. Industrial Relations


  1. Chair Disciplinary Meetings
  2. Review and Compile Disciplinary Documents escalated for Hearings to ensure due processes are followed.


  1. Additional


  1. Participate in developing the Department’s goals, objectives and systems.
  2. Assist with the tracking of departmental and company measurements that support the accomplishment of the company’s strategic goals.
  3. Prepare and maintain reports that are necessary to carry out the functions of the Human Resource Department.
  4. Prepare periodic reports for management, as requested.
  5. Assist with industrial relations matters.
  6. Assist with employee engagement initiatives.
  7. As is required assist with the department strategic operational plan.
  8. Perform any other duties that may be assigned from time to time by the Senior Human Resource Manager or other senior managers.





Incumbent has the authority to:


  • Orient new staff members and advise staff on employee benefits.
  • Input employees’ information on Human Resource Information Systems.
  • Liaise with service providers such as insurance companies.
  • Recommend leave.
  • Recommend the employment of staff.
  • Provide supervision to staff in the Department in the absence of the Senior Manager.
  • Appraise performance of staff supervised.
  • Prepare reports as is necessary.



  • Members of staff are informed in a timely manner of benefits programmes, 

changes thereto and issues or concerns addressed.

  • New employee orientation and properly executed across both sites.
  • Disciplinary matters are dealt with accurately and timely in keeping with established guidelines and procedures.
  • Staff properly supervised.
  • Other performance targets and standards are met.








Desktop Computer, Laptop, CUG Participation, Headset, Handset, Office Stationery






Please note this Job Description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required by the employee for this job. Duties, responsibilities, and activities may be modified at any time with or without notice.  


About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).


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