Training Coach (Onsite Montego Bay)

Job Description: Training Coach - Jamaica

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.  

Are you an exceptional motivator who AIMS HIGHER. REACHES FARTHER when it comes to engaging others? Can you ACT BOLD.BE PASSIONATE in delivering learnings and constructive feedback to individuals that will help improve their skills? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!  

Job Summary

We are hiring a Training Coach, onsite in Montego Bay, Jamaica who will complete trainer observations as well as provide coaching and development feedback to our client training team and internal leadership. This is a full-time time position that will report to the Training Manager and assist them with the day-to-day duties to get trainers certified and delivering training curriculum that results in the employee’s success on the job.

RESPONSIBILITIES: 

• Ensure integrity and effectiveness of client training content delivery.
• Conduct trainer observations in collaboration with the client training team and internal leadership
• Provide feedback and action plans based on observation findings in weekly client meetings
• Coach and develop existing and new trainers based on observation feedback
• Act as a liaison for new trainers certifications which will include pre-work completion and support during the action plan phase
• Complete new leader onboarding and training in conjunction with client teams
• Partner with nesting leaders to develop training and nesting support staff
• Support the Training Manager in client and internal initiatives

ADDITIONAL REQUIREMENTS: 

• 2+ years of experience as a call center agent
• 2+ years of experience as a trainer in a call center environment
• Strong verbal and written communication  
• Advanced computer proficiency and overall technical knowledge  
• Professional positive and motivating attitude
• Ability to mentor, motivate, and provide constructive feedback and coaching 
• Varied shifts and days off based on the needs of the business as well as extended hours

BENEFITS & PERKS: 

• Competitive salary based on experience
• Positive work culture
• Stable, full-time employment
• Company paid health & life insurance 
• Opportunity for professional development 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.