Project Manager, Sr. Analyst

Objective: 

Guide and drive a cross functional project team towards achieving all the agreed upon project goals within the defined scope, time, quality and budget standards.  The technical project manager will develop the project plan as well as execute that plan working with workstream leads like networking, Telecommunications, and server engineering, as well as quality recording, business intelligence, work force management, desktop support and other business stakeholders to deliver projects on time and on budget.     

Job Responsibilities include: 

• Providing regular and up-to-date status reports to stakeholders
• Developing a renewal and upgrade schedule for company software programs
• Running vendor management process to ensure the company’s data security
• Ensuring that the project is timely by setting time marks 
• Follow department guidelines and standards
• Function independently with minimal direct supervision
• Build teamwork and collaboration among project team
• Gathers input from team members on required tasks and translates into a project plan with activities, dependencies, dates and timeframes, resource requirements, milestones and deliverables.
• Effectively collect and mitigate risks
• Manages multiple projects
• Establishes and executes a project communication plan ensuring team is moving forward effectively toward one goal
• Facilitates project meetings using effective meeting techniques for objectives, agendas, participants, and meeting minutes
• Ensure projects meet budget and timeline
• Organizes project activities that will require interdepartmental meetings and communication
• Monitors the program/project from initiation through delivery, interfacing with customers and department personnel

Required Education:

• College Degree or equivalent experience

Required Experience:

• Experience managing a project
• MS Project Management
• 3+ years call center experience

Preferred

Bi-Lingual -Spanish and English written and verbal skills

Competencies/Skills:  

• Experienced user of Microsoft Office Suite (Word, Excel, Access and PowerPoint).
• Ability to communicate effectively, orally and in writing, with all levels of personnel and management
• Strong planning and organizing skills

Certifications Required:  None; Any project management certifications a plus (PMP, CAPM, CPMP, APM, PPM, CompTIA Project+, Scrum)

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.