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Workforce Management Supervisor (100% Remote)

Orlando, FL, US, 32809

Description: 

Are you a collaborative workforce management professional with forecasting experience in a call center/high volume staffing industry? Are you looking for a career with a rapidly growing, global organization? If so, we have an opening for a Workforce Manager Supervisor who will lead a team of WFM Planners & Schedulers to support various projects related to the staffing/planning for our clients. This is a 100% remote position that can be located anywhere in the US. Interested? Apply Today!

ESSENTIAL FUNCTIONS:

  • Evaluate effectiveness of staffing strategies and team’s efficiency in response to managing planned and unplanned events to ensure effective utilization of call center phone support resources to achieve business objectives
  • Provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives, which can include call center TSF, Containment rates, and occupancy and shrinkage goals
  • Communicate performance to leadership through advanced reports and analysis
  • Act as the workforce management advocate for Operations Management by communicating staff plans, improvement opportunities and workforce initiatives
  • Assess processes and create more efficient processes with automated solutions to existing manual efforts
  • Lead large scale and often complex coordination of Enterprise wide initiatives and training
  • Coach and mentor team of WFM associates to optimize performance, drive consistency, and ensure growth of skills

REQUIRED EXPERIENCE & EDUCATION:

  • Previous workforce planning experience in a call center (or other high volume staffing) industry
  • Strong knowledge of the workforce management process
  • Proven ability to effectively communicate & collaborate with various internal stakeholders

 

WHAT WE OFER:

  • Base Salary Range: $50,000 - $60,000 (based on experience)
  • Full Benefits Package for you and your family
  • Career growth & development opportunities
  • Flexible, Remote work environment
  • A leadership team committed to your personal and professional success

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

 

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to LOA.Accommodations@Continuumgbl.com.  Be sure to include your name, the job you are interested in, and the accommodation you are seeking.Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Orlando