Customer Service Associate - Onsite Cebu

Remote, PH

Description: 

OBJECTIVE

Respond to high volume of Tier-1 customer inquiries by telephone or e-mail to provide technical or non-technical problem resolution.

ESSENTIAL FUNCTIONS

  • Provide responses to customer inquiries based on pre-determined scripts and procedures.
  • Gather information, research/resolve routine and basic problems and communicates solution
  • or requested information to the customer.
  • Analyze a customer's service needs and refer to other departments for follow up as needed.
  • Utilizes a customer database to record activities and research information.

REQUIRED EDUCATION AND EXPERIENCE

  • High School Diploma or its equivalent
  • Entry level job with little or no prior relevant work experience

COMPETENCIES

  • Basic computer skills
  • Good communication skills
  • Database management based on client requirements

WORK ENVIRONMENT

This job operates in a professional environment. You may be required to work remotely or on-site. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. You will be expected to work an 8 hour shift, 5 days per week which can be any day and shift, based on client need.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.