Salesforce Administrator

Remote, PH

Description: 

 

Salesforce Administrator (Philippines based)

In this role, you will create user accounts, maintain our sales databases, perform upgrades, and oversee integrations, and train staff on the effective use of Salesforce products. The administrator will also be responsible for automating reports leveraging the data from Salesforce.  This role will report to the VP, Business Solutions and Sales Operations and will interact on a regular basis with the CCO and his direct reports.

NOTE: Philippines based - Shift is night/overnight based to align with U.S. working hours of 8 a.m. to 5 p.m. ET (UTC -5:00 hours autumn/winter; UTC -4:00 hours spring/summer).

 

Responsibilities

Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.

Resolve user support tickets

Identify and gather requirements from users and stakeholders

Support team members and monitor user adoption of Salesforce tools in our organization

Provide ongoing user training and create training materials as needed

Generate report automation of data from Salesforce for C-Suite

Implement feature configurations and customizations of Salesforce to meet operational needs. Including but not limited to:

• Analytics (Report and Dashboard)

• Mass Importing, Updating, Deleting using API tools 

• Standard and Custom Objects and Fields

• User Profiles and Roles

• Page Layout and Record Type

• Flows

• Approval processes

• Validation Rules

• Custom buttons, links, widgets

• Salesforce Deployments and Packaging

Troubleshoot Salesforce errors raised by the business 

Guide users in executing operations in Salesforce – e.g. reassigning records, creating new records

Create business and technical documentation – customizations, workflows, and business processes, and keeping all documentation up to date

 

Requirements

5 years of industry experience as a Salesforce Administrator or similar role

Salesforce certified administrator or Salesforce advanced administrator certification

Experience participating in design and Salesforce implementations from scratch

Extensive experience in the administration, customization, API integrations, and maintenance of Salesforce systems

Experience in performing Salesforce upgrades and ensuring successful integration

Exceptional ability to create and maintain Salesforce databases

In-depth knowledge of Salesforce products and their functionalities

 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.