Sr. Analyst, Business Intelligence (Remote Philippines)

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you ready to be one that AIMS HIGHER. REACHES FARTHER in supporting our organization’s reporting and analysis? Can you ACT BOLD.BE PASSIONATE in learning, growing, and helping us shape our strategy for Business Intelligence? Can you BE ONE.HELP MANY in supporting all of our corporate functions such as Finance, Human Resources, Recruiting, and IT as well as our operations teams globally? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

ESSENTIAL FUNCTIONS

• Responsible for analyzing stakeholder requirements and the analysis of information/data.
• Manages projects if required. Provides input to improve overall efficiency and processes.
• Create and modify SSRS and PowerBI reports and provide support for existing reports.
• Design, build, and deploy effective data pipelines using primarily UiPath and Talend.
• Perform requirements analysis, schema design, database object creation, testing, and maintenance of the Enterprise Data Warehouse (EDW).
• Develop and manage forecasting and ‘what-if’ models.
• Work closely with Product Managers, Data Technical Leads, and other BI developers to establish, implement, and support solutions to support supported scope.
• Conduct relevant research, data analysis, and create reports as needed using tools like Microsoft SSRS, Microsoft Excel, and Microsoft PowerBI.
• Develop queries and stored procedures using Microsoft SQL Server (T-SQL) databases.
• Ensure the best practices for performance and quality are implemented and followed.

REQUIRED EDUCATION AND EXPERIENCE

• A post-secondary degree in Computer Science or Accounting or related subjects, is preferred.
• At least 5+ years SQL experience
• At least 2+ years of Microsoft Analysis Services experience
• Strong understanding of Database Relational Models and ETL
• Experience with SAP is preferred.
• Professional experience with BI tools, Data Pipeline/ETL tools, Data Modeling, and Data Analytics.
• Background in a Contact Center environment would be an asset.
• Excellent oral and written communication skills.
• Must be self-motivated and adaptable to learning and understanding new technologies.
• Must be able to prioritize and manage multiple tasks to meet aggressive deadlines.
• Must have strong analytical, problem-solving, and decision-making capabilities.
• Must have the ability to work both independently and in a team environment.
• Must be flexible to change and be able to work in a fast-paced environment. We respond quickly to client data needs to support our operations teams, but we do so by ensuring quality

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.