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Sales Account Executive, Call Center (100% Remote)

Cary, NC, US, 27511

Description: 

Do you enjoy the fast pace of a rapid growth, start-up environment and the impact of new logo wins?  Continuum Global Solutions LLC is seeking a highly motivated, proven successful BPO Sales Executive to join our global business development team. The successful candidate will help secure strategic engagements and close medium to large clients leveraging Continuum’s Ready@Home (remote) and Brick & Mortar customer care and call center solutions.  This individual will develop new business using his/her existing network across all vertical markets and leveraging social media, webinars and conferences as they become available.  Position reports to the SVP, Account Management & Business Development.

Duties and Responsibilities:

  • Will be responsible for driving sales of Customer Care contact center services and digital processing & next generation care services & technologies.
  • Engage product marketing and solutions experts to refine service offerings for specific market segments. 
  • Recommend and initiate enhancements to the sales and marketing operation. 
  • Achieve goals, analyze growth and provide accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates.
  • Demonstrate advanced knowledge of Business Process Outsourcing Sales and relationship management processes. 

Requirements:

  • At least 5 years of customer care/call center/value-based selling experience.
  • Consultative seller who develops deep relationships and adds value to the client's business over the long term.
  • Team player who can partner with delivery organizations for added value.
  • Aggressive seller capable of forging relationships with CIO's and BPO VP's as well as key CX executives and teams - establish wide relationships across all lines of business with New Logo clients.
  • Track record in closing complex deals (consulting and/or BPO) and build relationship with C-suite
  • Strong understanding of financial modeling in an outsourced environment.
  • Conduct SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement.
  • Strategic business problem solving abilities.
  • Knowledge of data analytics
  • Global outsourcing solution sales experience (BPO)
  • Skilled in account strategy, account planning, relationship strategy.
  • Possess deep industry knowledge related to Customer Care.
  • Experience working closely with service delivery counterparts.
  • Ability to understand value-based selling and articulate it to C-level executives.
  • Proven track record of attaining and exceeding quotas.
  • Self-motivated and able to manage well in a startup mode.
  • Strong communication skills with internal stakeholders and clients
  • Ability to work remotely from the core organization yet able to collaborate effectively with all stakeholders.  
  • Ability to navigate through the industry by the way of networking. Hence, strong networking skills are the key to this role.
  • Minimum bachelor’s degree in related field.
  • Must be located in the US - 100% Remote Position
  • Ability to travel both domestically and internationally – as conditions allow.

 

Recruiter Email: Lisa.Kojis@continuumgbl.com

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Raleigh